We want every customer to be happy with their products. If you are not completely satisfied with your purchase for any reason, please contact us. You may exchange any Steepware items for a full merchandise value credit within 30 days of receipt of your order. We will not offer exchanges for ceramic products broken upon use. As a food item, tea purchases cannot be returned. Please follow the instructions below for product exchanges.


1. Email us at requesting a return merchandise authorization. Please be sure to include your name, address, order number, the item(s) you wish to return, and reason for return. You will receive a response within two business days, and a return authorization number if approved.

2. Return shipping charges will be the responsibility of the customer. Use the shipping carrier most convenient for you to send the package to the following address:

The Loose Leaf
2109 Madiera Dr
Oceanside CA, 92056 USA

3. Once we have received the returned product in good condition, we will ship replacement products within two working days. Shipping charges will not be refunded for returned or exchanged items.